FAQs

We understand that finding the perfect fit for rings, bracelets, or other jewelry can sometimes be tricky! If your jewelry doesn’t fit, you can initiate a return or exchange within our return window. Please ensure the item is unworn, unaltered, and in its original packaging with tags attached. Visit our Returns & Exchanges page for step-by-step guidance.

We offer hassle-free returns on eligible items within 14 or 30 days of receiving your order. Items must be in their original condition—unworn, unwashed, and with all tags attached. Final sale items, personalized products, and accessories may not be eligible for returns. See our Return Policy for full details.

To start a return or exchange:

• 1. Visit our Returns Portal and enter your order details.
• 2. Follow the on-screen instructions to print your return label.
• 3. Package your item securely and drop it off at your nearest carrier location.
• 4. Once we receive your item, we’ll process your return/exchange within 5-7 business days.

"Final Sale" means the item is not eligible for returns, refunds, or exchanges. These items are deeply discounted or custom-made, so please check product details carefully before purchasing.

Once we receive your returned item, we typically process returns within 5-10 business days. Refunds will be credited to your original payment method. Bank processing times may vary.

Exchanges are available for eligible items of the same value. If your preferred item is out of stock, you may opt for store credit or a refund. See our Exchange Policy for more details.

Yes! We offer international shipping to select countries. Shipping fees and delivery times vary based on location.

We ship via USPS, FedEx, DHL Orders typically process within 1-3 business days and delivery times depend on your location and shipping method. Once your order ships, you’ll receive a tracking number via email.

Our support team is here to help! Reach us via:

Email: support@theshopnglow.com

Phone: +1 (800) 123-4567

Live Chat: Available on our website during business hours.

Currently, we do not offer custom tailoring. However, stay tuned for future updates as we expand our services!

We love working with influencers, bloggers, and fashion enthusiasts! If you’re interested in a partnership, please visit our Collaboration Page or email us at support@theshopnglow.com with your proposal.

Yes! We offer digital gift cards in various amounts. These make perfect presents and can be redeemed online at checkout.

After placing an order, you’ll receive a confirmation email with a tracking number once your package ships. You can also track your order by logging into your Shop’n Glow Account.

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options. See our Payment Policy for details.

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